CXO Customer Experience Officer – IKN

AS SPEAKER AT CXO EVENT – TIKTOK AND SOCIAL MEDIA FOR ECOMMERCE: Customer Experience Seamless, Data-Driven, and Automated, towards Unified Commerce

At CXO 2024, with over 200 Customer Experience Leaders and 20 Case Studies focused on consumer experience, you will have the opportunity to explore:

• Data Analysis for a Sophisticated Customer Journey: Strategies to enhance purchase journey tracking and optimize sales strategies to improve customer experience.
• Employee and Customer Care Experience: Using Conversational AI and Gamification to strengthen employee bonds and enhance the client-customer care relationship.
• Targeting GenZ and Millennials: Leveraging Generative AI and new platforms like TikTok to meet the emerging needs of younger generations.
• Utilizing Predictive Metrics: Evaluating customer sentiment and forecasting demand trends.

CXO is co-located with CDO Chief Data Officer, the event dedicated to integrating AI into governance and processes for accessible, decentralized, and sustainable data, on June 11 in Milan.